Who we are
We help businesses stay connected to customers using Intelligent customer care assistants.
Wano was founded on the unwavering belief that humans deserve to do less manual work — most notably in developing countries. We exist because businesses need a faster and cheaper way for their different departments and teams to handle operations more efficiently.
A future where this happens will mean more prosperity for everyone.
The Global Vision of Wano
Accelerate human productivity on the internet.
We envision a future where businesses are empowered by 10 humans and supported by 10,000 intelligent assistants, revolutionizing productivity on the internet. This paradigm shift is already underway, transforming how businesses engage more efficiently with customers. In the near future, every business worldwide should effortlessly accomplish repetitive resolutions faster, with minimal effort, and reduced costs.
To bring this vision to life, we've developed a platform enabling businesses to build and train Intelligent assistants that automate manual operations at any scale. These next-generation assistants are among the most intelligent and compliant workers globally, adept at handling diverse back-office support resolutions. Our platform is designed for simplicity, from creation to deployment, requiring no coding skills. Each customer care assistant is crafted using a foundational approach to replicate human work experience, behavioral patterns, and learning capabilities in related professions.
Realizing this vision at scale will unlock unprecedented productivity gains on the internet.
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The Mission of Wano
Enhance Customer Satisfaction...
When we founded Wano in 2023, our original mission was broad: to empower every business on the internet to effortlessly create and train their own digital assistants. However, as we evolved, we recognized the potential in specializing exclusively on customer care assistants. These cloud-based assistants are designed to connect uniquely with each business’s customers. This is a particularly difficult goal to achieve because it required building a digital assistant that is capable of: IT, etc) in a way that is unique to the business it serves. This is a particularly difficult goal to achieve because it required building a digital worker that could in practice:
- Mastering essential customer service principles
- Learning from its employer’s operations
- Gaining insights from global interactions
- Proficiently using any internet tool
In order to get to our end goal, all 4 components are required, each one functioning as a stand-alone product but helping each other be useful to improve the total performance and intelligence of this digital worker. So if one component was absent, this goal becomes impossibly hard to achieve. This is why our first product was always going to be a Platform — the point where all four components meet and work in harmony to create the most useful customer care assistant. We believe that using this Platform as the foundation will give us the best chance to help businesses create digital workers that can be as good as — and potentially better than — humans in handling most business operations.
When this happens, the cost of running a business will go down significantly, while the ability of individuals and teams to start companies with fewer resources will go up exponentially. Prosperity will now become far more attainable than it is in the world today, particularly for the poor — a future where small teams of 3 humans can build successful companies with the help of a few hundred customer care assistants.
There is no force more dedicated than us to making this happen as quickly as possible.
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Wano
Intelligent Customer Support for Businesses
